The issue affected all of Apple's new MacBook Pro models, both 13- and 15-inch. If you're one of those early adopters, instructions for how to install the MacOS 10.13.6 update are available here. A software update to the MacOS operating system seemed to solve the issue, and you can read more about our pre and post-patch experience here. To its credit, Apple quickly investigated the issue and determined that a simple software bug was to blame. These results were soon replicated by others, including our own CNET Labs testing. YouTube tech personality Dave Lee first brought the issue to public attention with a video in which he demonstrated the heat and throttling issues. Secondly, there was the speed throttling issue that emerged just days after the July 12 announcement: Some of the most gung-ho early adopters who ran out and got Core i9 MacBook Pros as soon as they were released found mysteriously throttled performance. First, there was confusion over that keyboard: Apple maintained that the new third-gen butterfly keyboard was quieter but otherwise unchanged - but a teardown at repair site iFixit revealed a totally new membrane that may well address the issue of sticky and dust-afflicted keys on earlier models that have prompted class action lawsuits against Apple. ![]() To say things got off to a rocky start is putting it mildly.
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